PLDT Global taps Qualtrics to level up customer experience

March 30, 2021

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Press Release


PLDT Global Corporation (PGC) has selected Qualtrics CustomerXM™ to help level up its customer experience and improve services for millions of its clients worldwide.

 Through this partnership, PGC, the international arm of the Philippines’ largest integrated telco PLDT, will be employing Qualtrics’ industry leading CX platform to better understand customer sentiment and insights, and, in turn, take actions that can address their needs. The platform will also enable PGC to automate workflows to resolve or escalate customer issues in real time.

“Our global customer base has diverse needs, which is why the capabilities provided by Qualtrics are central to PGC’s commitment to bring innovative, world-class services to our individual and enterprise customers all over the world,” said Lea Garcia, Vice President for Experience at PGC. “We will be able to listen closely to the needs of our customers and rapidly respond, which will ensure PGC continually brings to market the products and services our customers want and deserve.”

“Being able to listen, understand, and rapidly act on the changing needs of your customers is a key competitive advantage. By standardizing its CX program with Qualtrics, PGC is well placed to unlock critical insights enabling the company to continually design and improve customer experiences that drive business outcomes,” said Mao Gen Foo, Head of Southeast Asia at Qualtrics.

Top row, L-R: Lea Garcia, VP and Head of CX & Process (PGC); Karn Kongsawat, Country Sales Leader for Thailand and Philippines (Qualtrics); Mao Gen Foo, Head of Southeast Asia (Qualtrics). Second Row, L-R: Nescel Palileo, CX Manager (PGC); Albert Villa-Real, SVP and Chief Commercial Officer (PGC); Jeanette James, Enterprise Sales (Qualtrics). Third Row, L-R: Francel Montaña, Brand Officer (PGC); Rianna Trinidad, Senior Manager, Consumer- Product & Marketing Group (PGC); Ross Lambert, Head of Content, Asia Pacific & Japan (Qualtrics).

This is among many strategic partnerships forged with international leaders in technology and digital connectivity, bearing witness to PGC’s commitment to bring best-in-class services to businesses the world over.

About Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 13,500 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)—the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com

About PLDT Global

PLDT Global Corporation (PGC) is a technology services company that provides high quality communications infrastructure and innovative platforms to its global network of carriers, enterprise customers, and distribution partners enabling them to achieve their desired connectivity, reach, and market relevance.

For over 20 years, PLDT Global has built its strong international presence by providing meaningful connectivity and data solutions to a growing network of partners. To find out how PLDT Global can help you achieve your digital acceleration goals, please visit www.pldtglobal.com